SHIPPING
We are proud to offer international shipping services that currently operate in over 2 countries USA and UK. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-15 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kolzmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
"This is my first time ever writing reviews for wig and ordering them, and for my first experience this was literally GREAT. This wig can last for a couple of weeks and it's silky, and it doesn't shed. Great quality! Will be ordering more from here!! Get it pretty girls. "
Been had the wig on for one week , it haven’t shedded yet and is still very soft haven’t touched it with a flat iron since Saturday and wig is still bone straight. Lace melts good I can honestly say and the length is right on point.I would highly recommend!
I can honestly say this is the best wig I've gotten in a very long time. first of it was shipped super fast and excellent communication from the company. The hair are sooo beautiful and true to length. I've gotten soo many compliments. LADIES DON'T HESITATE GET IT Thank you, I will Definitely be ordering again
soft hair and true to length it barely sheds i have it on rn. lace melts fine w no makeup honestly curls do fall without holding spray tho
I am really super satisfied with my order this time,the hair is very beautiful,and the transportation time is really super fast,I received the goods in four days,the merchant promised 72 hours delivery,it really did,I am very happy,the density is very full,this is an absolutely honest merchant!
I really like the hair texture and quality of this wig, it's very soft, it doesn't get tangled, it sheds a little, the knots are very bleachable, it took 6 days to bleach them out, I will be ordering this wig again, I really like this wig and it's the right length for me, ladies, order now.
Hair is flawless!! No shedding and super full. Definitely a 10/10
Amazing wig and the lace blended so well. Little shedding and would definitely recommend to buy it again. The wig was extremely full as well. Amazing quality!
absolutely amazing hair ..full density, quality top of the range, celebrity look unlocked. fast shipping, good communication "
I love this wig soo bad. It’s true to length and it stays straight all day. It barely sheds and it’s super soft with a very reasonable price. I definitely recommend getting this wig! 10/10!!
Best hair on AliExpress! Been using this vendor for two years.
Hair and lace is bomb Af ! Love it and will shop again
The hair is good quality, so is the lace. I’ve been having a great time with this hair.
I’m super happy about that The hair is so soft. And the lace is very easy to work with. Small knots, thin lace. Definitely a beginner friendly wig. 10/10 I will always be getting my wigs from this store
Very true to length I’m in love with this hair.. absolutely gorgeous will recommend
This hair is literally too good! It’s true to length, silky and the lace is perfect. The seller’s communication is very good too. I got the wig in 8 days. Get it guys, it’s definitely worth it
The hair is soft and silkless I will recommend again with this seller he has communicated well with me until the arrival of my package
This wig is very soft and true to length. It is so beautiful and has minimal shedding . I love this wig , already getting compliments on it . Came plucked and looks very natural . I would recommend getting this hair !!!